Welcome to Herbaceous Plant, where we nurture your botanical journey with the same care we devote to our Acanthus and Alchemilla collections. Below you’ll find all the details about our shipping and returns processes, designed to ensure your complete satisfaction while protecting our precious plants.

Shipping Information

Order Processing

We carefully prepare each order with the attention we give to transplanting delicate Adenophora. All orders are processed within 1-2 business days (excluding weekends and bank holidays).

Shipping Options

We offer two shipping methods to bring your botanical treasures to you:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after dispatch)

During peak seasons (particularly when our Acanthophyllum requires special attention in spring), processing times may be slightly extended. We appreciate your patience during these periods.

Please note: We currently ship worldwide, with the exception of certain Asian countries and remote regions where phytosanitary regulations prevent plant transportation.

Returns & Exchanges

Just as we carefully tend to our plant collections, we want every aspect of your experience with Herbaceous Plant to flourish. If your order doesn’t meet your expectations, our returns process is designed with the same care we give to our plants.

Our Returns Philosophy

We understand that sometimes a plant may not thrive in its new environment, or perhaps you’ve changed your garden plans. Like dividing perennials at the right season, we’ve created a straightforward returns system that respects both your needs and our plants’ wellbeing.

Important Note on Live Plants

To protect our botanical collections, live plants cannot be returned due to phytosanitary regulations. This includes all:

  • Aconitum varieties
  • Achillea varieties
  • Alstroemeria varieties

However, if your plant arrives damaged, please contact us immediately with photos at [email protected].

Eligibility for Returns

We accept returns of non-plant items within 15 days of delivery, provided they are:

  • In original, unused condition
  • In their original packaging (like our gardening tools or decorative pots)
  • Accompanied by proof of purchase

The Returns Process

Follow these steps as carefully as you would when transplanting delicate Adenophora:

1. Initiate Your Return

Within 15 days of receiving your order, please email our Head Gardener at [email protected] with:

  • Your order number
  • Photos of the item(s) you wish to return
  • Reason for return

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Herbaceous Plant Team,
I would like to request a return for my order #[Your Order Number].
Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Attached are photos showing the item’s condition. Please advise on next steps.
Kind regards,
[Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days (about the time it takes for Agastache seeds to germinate), we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address: 64 Cole Hill, Worcester, GB WR6F 5LB

3. Ship Your Return

Package your items securely (like protecting tender Ajuga during transport) and include:

  • The return authorization number clearly visible
  • Original packing slip or order confirmation

We recommend using a trackable shipping service. Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your return (a process as meticulous as examining Alcea for pests), we’ll process your refund within 5 business days.

Refund Methods

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Exchange Policy

If you’d like to exchange an item (perhaps swapping tools better suited for your Alchemilla care), please follow the return process above and place a new order for the desired item. We’ll process your refund once we receive the original item.

Damaged or Incorrect Items

If your order arrives damaged or incorrect (like receiving Allium when you ordered Amsonia), please contact us within 48 hours of delivery with photos. We’ll arrange for replacement or refund without requiring return shipping.

Contact Our Gardening Team

For any questions about returns, exchanges, or your order:

Email: [email protected]
Response time: Within 2 business days (except during bank holidays)