Welcome to Herbaceous Plant’s FAQ section. Below you’ll find answers to common questions about our botanical offerings, shipping policies, and garden-to-door service. Should you need further assistance, our horticultural team is always ready to help at [email protected].

About Our Plants

What types of plants does Herbaceous Plant specialise in?
We curate premium herbaceous perennials including our signature collections of Achillea, Alchemilla, Alstroemeria, and other botanical treasures. Our menu features hardy varieties selected for their garden performance and longevity.
How are your plants prepared for shipping?
Each specimen is carefully packaged by our Worcester nursery team using biodegradable materials that protect root systems. We employ climate-conscious shipping methods tailored to each plant’s seasonal needs.
Pro Tip: Combine plants with similar seasonal requirements in one order to simplify acclimatization and qualify for free shipping on orders over £50.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed through encrypted channels.
Can I modify or cancel my order after placement?
Orders enter our processing system quickly to ensure fresh delivery. Please contact us within 2 hours of ordering at [email protected] for modification requests.

Shipping & Delivery

What are my shipping options?
Standard Shipping (£12.95): Via DHL/FedEx (10-15 days after dispatch)
Free Shipping: For orders £50+ via EMS (15-25 days after dispatch)

Both options include real-time tracking and 1-2 business day processing from our Worcester nursery.
Do you ship internationally?
Yes, we ship globally except to certain Asian and remote regions. Our team personally oversees every international shipment to maintain horticultural standards.
How should I care for plants upon arrival?
1. Hydrate roots immediately
2. Allow 48 hours acclimatization before transplanting
3. Consult our variety-specific care guides (included with shipment)

Drought-tolerant varieties like Amsonia require particular attention to watering schedules.

Returns & Guarantees

What if my plants arrive damaged?
Our 15-day guarantee covers any plants not meeting your expectations. Please contact us with photos within 15 days of delivery at [email protected].
Can I return plants that don’t thrive in my garden?
While we can’t accept returns for plants that fail to establish (due to varying garden conditions), we’re happy to provide cultivation advice. Our website offers detailed growing information for each variety including Aconitum and Alcea selections.
Remember: Perennials often need a full growing season to establish properly. Many of our customers report second-year flourishing after initial slow growth.

Horticultural Advice

Where can I find planting advice for specific varieties?
Each shipment includes printed care guides, and our website features in-depth articles. Particularly popular are our guides for Alchemilla (thrives in partial shade) and Allium (excellent for pollinator gardens).
Do you offer seasonal planting recommendations?
Absolutely. Our shipping schedule follows optimal planting times – we’ll automatically recommend appropriate varieties based on your location’s season when ordering.

For further inquiries, our horticultural team welcomes your questions at [email protected] or via post at 64 Cole Hill, Worcester, GB WR6F 5LB.